Legal and Account Questions
Your balance remains yours. You can withdraw it before closing your account, or request the balance be transferred to your verified bank account or mobile wallet. Account closure is immediate once your balance is zero or transferred.
We ask for proof that the account or card you want to withdraw to belongs to you — usually a bank statement, mobile bill, or a small test deposit from that source. Verification happens once per new payment method and protects both you and us from fraud.
First, check your mobile wallet — some transfers arrive within seconds but may take a few minutes. If it doesn't appear, contact our support team with your transaction ID. We'll trace it with the payment processor and either confirm delivery or process a refund.
Yes. Contact support with a verified request and we'll provide your account statement, login history, and personal information in a readable format. Requests from verified account holders are processed within the timeframe local law sets.
Your deposits flow through licensed payment processors — JazzCash, Easypaisa, and Raast — not directly to us. Those funds stay in your mobile wallet or bank account. Your 555pk account balance is your responsibility to withdraw before account closure.
Live tables are streamed by certified game studios; you see the dealer and cards in real time. Slots operate on algorithms certified by their providers. We do not alter odds or outcomes. Game results depend on your play choices and the game's random number generator.
Disputes are handled through our support team and the payment processor. Chargebacks on deposits made willingly go against your account — we work with processors to prevent fraud, but legitimate deposits cannot be reversed once the account balance is used for play.
